Menu
Marnova
//Frequently
Asked
Question
For more question please contact info@marnova.co.id
What is Pony Hair / Calf Hair?

It is the SEXY term use in the fashion industry for the hair side of the horse / calf / buffalo / shearling / etc. And NO, it is not from the actual pony. It is considered a “pelt”, same as fur. The leather that we are most familiar with is actually the underside, the non-hair side of the skin. See our collections on ponyhair shoes page.
 

How do I know my real / correct shoe size?
Here is the measurement system of Marnova shoe size:
Size  34  35  36  37  38  39  40  41  42
Centimeter     22 Cm  22.5 Cm  23 Cm  23.5 Cm  24 Cm  24.5 Cm  25 Cm  25.5 Cm  26 Cm


How do I know my real / correct Jakcet size?
Here is the measurement system of Marnova Jacket ize:
Size  Length  Bust  Shoulder  Arm hole  Sleeve Length and cuff  Waist
S    60 Cm  86 Cm  40 Cm  46 Cm  20 Cm  80 Cm
M     61 Cm  91 Cm  42 Cm  48 Cm  21 Cm  85 Cm
L     62 Cm  96 Cm  43 Cm  50 Cm  22 Cm  91 Cm
XL     63 Cm  101 Cm  44 Cm  52 Cm  23 Cm  96 Cm

 

Is it hard to maintain Pony Hair / Calf Hair?

The care for Pony Hair / Calf Hair is pretty simple. To preserve & adding life of your products: Always store it back in the dustbag. Avoid humid storage / closet. Don’t get gum or oil on it. Water us not a big problem, just tap slowly with dry cloth and air-dry it. To clean dirt or stain: use toothbrush, cloth, and gentle soap to clean. Always go with the direction of the hair when you brush, do not against the hair because it will create balding. Apply a very small amount of soap and wet your cloth with clean water. Use cloth to wipe then air-dry it. Use professional service if the dirt or stain is big or hard to remove.
 

Is it hard to maintain Python Skin?

The care for Python skin products is very simple. To preserve & adding life of your products: Always store it back in the dustbag. Avoid humid storage / closet. Avoid direct exposure sunlight and moisture which may cause uneven fading to occur. It is important to note that Python skins have large scaled areas on their skins that naturally lift slightly. This should not be mistaken for damage or dryness. To clean dirt or stain: wipe with dry towel. Use professional service if you would like to condition your Python skin products. Python shoes is one of our customer favorite products.
 

Is it hard to maintain Lizard Skin?

The care for Lizard skin products is very simple. To preserve & adding life of your products: Always store it back in the dustbag. Avoid humid storage / closet. Avoid direct exposure sunlight and moisture which ma cause uneven fading to occur. To clean dirt or stain: wipe with dry towel. Use professional service if you would like to condition your Lizard skin products.
 

Do you use endangered species of animals?

No we did not use endangered species of animals, all reticulated python skin we used are legally traded under CITES authority. CITES stands for Convention on International Trade in Endangered Species of wild fauna and flora. The Washington Convention (1973) on International Trade in Endangered Species of wild fauna and flora, more commonly known as CITES, aims to protect endangered species of fauna and flora by regulating and monitoring international trade in them. 169 countries of the world are currently part of CITES. The CITES Secretariat is administered by UNEP - the United Nations Environment Programme which is based in Geneva.

  Can I exchange my shoe if the size doesn’t fit?

There is two-week size guarantee (including shipping & handling lead-time) to change size if the product is still new, not worn yet. Marnova will not be held liable to exchange size if the product already was being used, dirty, or worn out.
 

Where can I get service / repairmen for my Marnova? 
You can bring your Marnova to our store: Colony, 2nd floor, Jalan Kemang Raya no. 6 – Kemang, Jakarta. See our other stores in here.

Can I exchange my shoe if the size doesn’t fit? 
There is two-week size guarantee (including shipping & handling lead-time) to change size if the product is still new, not worn yet. Marnova will not be held liable to exchange size if the product already was being used, dirty, or worn out. You can read the terms & conditions details here.