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Marnova
//How to
Order
Please review your order carefully before you finalize your order from Marnova.co.id – Ladies Shoes & Bags Online Shop.
Marnova.co.id is one of a ladies shoes and bags online shop which using exotic skins in Asia. Materials that we use are python skin, calf hair, ponyhair, etc.
 

How to Shop in Marnova?


See the detailed explanation below. Happy Shopping.

1. Add Items to Your Bag
Browse our product (python shoes, bags, flat shoes, etc) and choose your material / color & size (for shoes). Material selection guide & Size measurement guide can be viewed on every product page. Please choose your size carefully when ordering shoes.
 
2. Check Out
After adding product to your bag, you can continue shopping or finalize your order by clicking Chek Out Button. 
 
3. Log in / Register
To make an order you must logged in or register if you not yet have an account.
 
4. Shipping Information
Fill in your delivery information. Please re-check your order & delivery information before you finalize your order. You will receive an order invoice once your order has been successfully transmitted. If you haven’t received the email, please check on the spam folder and review the email address that you typed, or contact our customer service for further assistance.
 
5. Payment Confirmation
If you have done with your payment, please fill the Payment Confirmation form. You can find the payment confirmation link at the invoice email we sent you earlier or from My Account page > Transaction Status.You can also check your transaction status there. After we receive your payment we will proceed your order and ship your item.

 

//Terms &
Conditions
For more question please contact info@marnova.co.id
Production
Marnova production department will start producing the product 1 day after deposit payment being transferred. Average production lead time :
 • Shoes - 10 to 14 days (excluding Sunday)
 • Bags - 14 to 20 days (excluding Sunday)

Warranty
There is two week size guarantee (including shipping & handling lead time) to change size if the product is still new, not worn yet. Marnova will not be held liable to exchange size if the product already was being used, dirty, or worn out.

Refund Policy
No cash refund policy. No refund of product. No exchange to other product item. Marnova will not be held liable for refund, exchange, or any cleaning service if the product is faulty because customer’s fault. Example: pen's mark, wine stains, jeans color dyed to our bags, knife robbery resulted in tears of the skin/leather material, etc.
 
Delivery
Delivery will be made via JNE courier service, for Jakarta area lead time is one day. For outside Jakarta, lead time up to 3days.

After Service
• If there is color bleeds issue resulted from faulty coloring process on Marnova side, Marnova will exchange the product 100% with a new product.
• Marnova will not be held liable if the color bleeds issue resulted from customers fault, for example : using wrong cleaning lotion/product, exposure to perfume, exposure to high alcohol product or liquid material, exposure to rain/water for too long, etc.
• Marnova reserves the right to make final decision on whether the color bleeds resulted from faulty coloring process or customers' fault.
• Marnova reserves the right to amend this after service terms & conditions without any prior notice at anytime. 

Natural Color Changes
Because all material are using exotic animal skins, Marnova will not be held liable for natural color changes on the product such as dust/dirt after being worn out or natural color changes on the product as a result of direct heat / sunlight. 

Terms & Conditions for Size Exchange:
• Exchange need to be done within 2 weeks period.
• Shoes need to be under clean condition - NEVER BEEN WORN.
• There is no exchange for colors or type of shoes.
• Marnova has the right to decline size exhange if the shoe is projecting sign of been worn or dirty.
• Size exchange can only be done once. There is no second size exchange.
 

Terms & Conditions
Marnova reserves the right to amend this term & conditions without any prior notice at anytime.
 
Further Information
If you have further question please contact :
Email. info@marnova.co.id
WhatsApp +62857 4143 442 / +62858 8865 7611 
Phone (Head Office). +6221 62204085